
Adjusting to the transitions of life is not easy at any age.
Whether it be moving into a retirement village,
aged care home
or simply needing more help at home.
We're here to assist you through the process.
Our Process
Our Care Matchers will guide you through the entire process and be your advocate
Get StartedChoose a Care Matcher
Connect with your chosen Care Matcher via a call or meeting
Review your options
Personalised care options for you to review and discuss
Select a care package
Let us advocate and complete the paper work for you
Our Process
Our Care Matchers will guide you through the entire process and be your advocate
Get StartedChoose a Care Matcher
Connect with your chosen Care Matcher via a call or meeting
Review your options
Personalised care options for you to review and discuss
Select a care package
Let us advocate and complete the paper work for you

We're here to help
Our Care Matchers are intimately familiar with the senior communities and options in your area.
Insider's point of view
Local knowledge
Advocate and negotiate on your behalf
Paperwork completion
Insider's point of view
Local knowledge
Advocate and negotiate on your behalf
Paperwork completion

Looking for care urgently?
Our Care Matcher experts specialise in:
Hospital or rehab discharge
Dementia or Alzheimer's placement
High quality residential Aged Care for those with higher needs.
Self-managed or provider-managed Home Care packages.
Urgent care for when timely assistance is needed.
How to fund your care options into the future.

Support through each step
We believe that regardless of your financial means you should have access to quality information and advice along life's transitions.
Help you understand your options
Simplified research
Understand the cost of care
Evaluating communities and make bookings
Care Matcher is working in partnership with
Three of the aged care sectors most trusted and respected resources - Aged Care Guide, Aged Care Online and Care Page - have come together to back Care Matcher. Aligned by shared values of empathy, equity and the provision of the highest standards of care, each organisation brings a unique and valuable perspective and expertise on the aged care industry.



FAQs Frequently asked questions
It’s simple, call 1300 064 991 or complete our Contact Us form.
You will speak to one of our customer service team who will take your details and ask you some pertinent
questions to ensure we have your needs identified. They will then pass on that information to our Care
Matchers who will be in touch to assist you in meeting those needs.
Once you choose from one of our packages you will be invoiced accordingly to the amount listed
on the package price.
Packages 1 and 2 need to be paid prior to receiving services.
If you select package number 3 and you choose from one of our preferred providers – your placement fee is
paid by the provider upon placement.
If you select package 3 and you select a provider who is outside of our preferred list you will be invoiced
upon confirmation of placement.
Payments can be made by direct deposit or via credit card. Please note credit card fees will incur
additional charges.
Our system allows for clients to choose whichever provider they feel is best suited to their needs and the one that they wish to be placed with. The difference is that if a client chooses a provider that is not a partner of Care Matcher, the client will then be responsible for the payment of services. If the provider is a partner of Care Matcher, the provider pays the service fee.
Clients will either speak or meet with one of our Care Matcher placement consultants. They will be informed of all the options available to them for care, both verbally and in writing. Each customer will be given a written report that shows them the details of care, including comparisons between providers and information on services provided. This will be delivered via email to the client.
If a client changes their mind prior to the placement occurring / services occurring, then
the placement fee will not be charged.
If the client changes their mind after being placed in a facility or starting home care services due to
not being happy with the facilities / providers services, the placement fee will stand and be payable
however Care Matcher will work with the customer to place them with a different provider.
No work will occur if the fee for packages 1 and 2 have not been paid.
We will always try to work with a client on the reason for non-payment and hope to achieve the best
outcome for both parties involved before any further action will be taken.
In the unfortunate circumstance that the client does not pay the fee as agreed, and an alternate
agreement cannot be reached, then the invoice will be sent to debt collection and the client
could incur additional debt collection fees, including interest on any outstanding payments.
There are no conflicts of interest as we will provide all options of care and the client can choose for themselves, we will also make it clear who our partners are and that options are not swayed by our partnerships