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The support you need to make an informed decision

Adjusting to the transitions of life is not easy at any age. Whether it be moving into a retirement village, aged care home or simply needing more help at home.

We're here to assist you through the process.

Our Process

Our Care Matchers will guide you through the entire process and be your advocate

Get Started

Choose a Care Matcher

Connect with your chosen Care Matcher via a call or meeting

Review your options

Personalised care options for you to review and discuss

Select a care package

Let us advocate and complete the paper work for you

We're here to help

Our Care Matchers are intimately familiar with the senior communities and options in your area.

Insider's point of view

Local knowledge

Advocate and negotiate on your behalf

Paperwork completion

Get Started

Looking for care urgently?

Our Care Matcher experts specialise in:

Hospital or rehab discharge

Dementia or Alzheimer's placement

Talk to an advisor near me
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Residential Aged Care

High quality residential Aged Care for those with higher needs.

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Home Care

Self-managed or provider-managed Home Care packages.

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Emergency Respite

Urgent care for when timely assistance is needed.

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Financial Advice

How to fund your care options into the future.

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Support through each step

We believe that regardless of your financial means you should have access to quality information and advice along life's transitions.

Help you understand your options

Simplified research

Understand the cost of care

Evaluating communities and make bookings

Care Matcher is working in partnership with

Three of the aged care sectors most trusted and respected resources - Aged Care Guide, Aged Care Online and Care Page - have come together to back Care Matcher. Aligned by shared values of empathy, equity and the provision of the highest standards of care, each organisation brings a unique and valuable perspective and expertise on the aged care industry.

Aged Care Guide
The original and most trusted aged care website in Australia, helping individuals consider their options for home and community care, retirement living and residential aged care.
Aged Care Online
Australia’s most comprehensive online directory of aged care services and providers, that enables those needing care to find the right solution for their needs.
The premier source of aged care service reviews, allowing Australians to make informed choices for themselves and their loved ones.


It’s simple, call 1300 064 991 or complete our Contact Us form.

You will speak to one of our customer service team who will take your details and ask you some pertinent questions to ensure we have your needs identified. They will then pass on that information to our Care Matchers who will be in touch to assist you in meeting those needs.

Once you choose from one of our packages you will be invoiced accordingly to the amount listed on the package price.

Packages 1 and 2 need to be paid prior to receiving services.

If you select package number 3 and you choose from one of our preferred providers – your placement fee is paid by the provider upon placement.

If you select package 3 and you select a provider who is outside of our preferred list you will be invoiced upon confirmation of placement.

Payments can be made by direct deposit or via credit card. Please note credit card fees will incur additional charges.

Our system allows for clients to choose whichever provider they feel is best suited to their needs and the one that they wish to be placed with. The difference is that if a client chooses a provider that is not a partner of Care Matcher, the client will then be responsible for the payment of services. If the provider is a partner of Care Matcher, the provider pays the service fee.

Clients will either speak or meet with one of our Care Matcher placement consultants. They will be informed of all the options available to them for care, both verbally and in writing. Each customer will be given a written report that shows them the details of care, including comparisons between providers and information on services provided. This will be delivered via email to the client.

If a client changes their mind prior to the placement occurring / services occurring, then the placement fee will not be charged.

If the client changes their mind after being placed in a facility or starting home care services due to not being happy with the facilities / providers services, the placement fee will stand and be payable however Care Matcher will work with the customer to place them with a different provider.

No work will occur if the fee for packages 1 and 2 have not been paid.

We will always try to work with a client on the reason for non-payment and hope to achieve the best outcome for both parties involved before any further action will be taken.

In the unfortunate circumstance that the client does not pay the fee as agreed, and an alternate agreement cannot be reached, then the invoice will be sent to debt collection and the client could incur additional debt collection fees, including interest on any outstanding payments.

There are no conflicts of interest as we will provide all options of care and the client can choose for themselves, we will also make it clear who our partners are and that options are not swayed by our partnerships

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